> For the complete documentation index, see [llms.txt](https://developer.esw.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.esw.com/shopify/shopify-native/quick-start-guide/install-returns-and-exchanges-app.md).

# Install Returns and Exchanges App

{% @code-walkthrough/alert-block title="" message="Standalone App" type="success" %}

<div data-with-frame="true"><img src="/files/6wZ3OgWmqPqIQYajP5mG" alt="" width="563"></div>

Returns and Exchanges App provides a localized, self-service returns experience for international shoppers through the ESW Returns Portal.

* Improved Customer Experience: Shoppers can easily initiate returns through a branded, localized portal.
* Return Logistics Simplified: ESW handles return routing and customs declarations, reducing operational overhead.
* Duty & Tax Automation: Ensures accurate processing of return-related tax declarations, reducing compliance burdens.

## Installation

Follow these steps to install the GRP Returns App:

{% stepper %}
{% step %}

### Install link

Click the Shopify App Store link to install the ESW Returns and Exchanges app.

{% hint style="info" %}
Link to be provided by ESW.
{% endhint %}
{% endstep %}

{% step %}

### Install app

#### <i class="fa-bags-shopping" style="color:$info;">:bags-shopping:</i> [Shopify Store](https://myshopify.com/)

Run the installation on the `myshopify.com` subdomain.\
The installation screen will appear as shown below. Click Install app to proceed.

<div data-with-frame="true"><img src="/files/1ef678144d8ddab20f12afd9e8e00e78d1d39cd6" alt=""></div>

**Click** <kbd>`Install`</kbd> to proceed.
{% endstep %}

{% step %}

### Contact ESW onboarding manager

Once the app is successfully installed, the following screen will appear.\
At this stage, please contact the Onboarding Manager to configure the account, environment, and tenant for your brand.

<div data-with-frame="true"><img src="/files/fce584926c7fcec47f930feb7a92644d182a540c" alt=""></div>
{% endstep %}

{% step %}

### Confirmation screen

Once the tenant has been successfully configured, the following screen will be displayed.\
You will be notified by ESW once the configuration is complete.

<div data-with-frame="true"><img src="/files/b98d0cec11faf9eaeab8fe139de773a2f12156c2" alt=""></div>
{% endstep %}

{% step %}

### Update brand configuration settings

Once account, environment and tenant have been setup, update brand configuration settings on ESP. Find the <img src="/files/HO65mTfyqbD3ivGfW5C2" alt="" data-size="line"> ESP link [here](https://esp.sandbox.eshopworld.com/brand-management/storefront-integration).
{% endstep %}

{% step %}

### View installation in your Shopify admin

To view the installation, navigate to your Shopify admin and click <kbd>`Apps`</kbd>.
{% endstep %}
{% endstepper %}


---

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