> For the complete documentation index, see [llms.txt](https://developer.esw.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.esw.com/returns-api/returns-api-2.0/methods/retrieve-a-single-return-order.md).

# Retrieve A Single Return Order

To retrieve a single return order, use the `GetReturnOrder` method and send a `GET` request to `/api/v2/Returns`.

<details>

<summary>Required Parameters</summary>

| **Parameter**       | **Type** | **Description**                                                                                    |
| ------------------- | -------- | -------------------------------------------------------------------------------------------------- |
| brandCode           | String   | <p>ESW’s unique identifier for the retailer.</p><p>Example: <code>GOC</code></p>                   |
| brandOrderReference | String   | <p>The retailer's reference number for the order.</p><p>Example: <code>123456789</code></p>        |
| emailAddress        | String   | <p>The email address of the shopper.</p><p>Example: <code><johnsmith@example.com></code></p>       |
| returnOrderNumber   | String   | <p>The return order number generated in the ESW system.</p><p>Example: <code>2123456789</code></p> |

</details>

<details>

<summary>Optional Parameters</summary>

| **Parameter**      | **Type** | **Description**                                                                                  |
| ------------------ | -------- | ------------------------------------------------------------------------------------------------ |
| requestUpdateLabel | Boolean  | Indicates if an updated label should be returned in the response. Values are `true` and `false`. |
| requestCreateLabel | Boolean  | Indicates if a create label should be returned in the response. Values are `true` and `false`.   |

</details>

### Response <a href="#response" id="response"></a>

When you send the API request, the system validates these parameters and searches for the return order in the ESW database.

<details>

<summary><strong>HTTP Response Status</strong></summary>

| **Response Code**     | **Description**                                                                                                                                                          |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **200 - OK**          | Indicates that the validation is successful and the system is able to find the return order in the database. Detailed order information is returned in the API response. |
| **400 - Bad Request** | Indicates that validation failed due to missing parameters.                                                                                                              |
| **404 - Not Found**   | Indicates that the system is unable to locate the return order in the ESW database.                                                                                      |

</details>

### Request Example <a href="#request-example" id="request-example"></a>

The following example shows how to get a single return order from the database.

`/api/v2/Returns?brandCode=ABC&brandOrderReference=123456789&emailAddress=janedoe@example.com&returnOrderNumber=2123456789&requestUpdateLabel=true&requestCreateLabel=false`

<details>

<summary>Response Example</summary>

{% code expandable="true" %}

```json
{
  "responseMessage": "1",
  "returnOrder": {
    "returnOrderNumber": "2123456789",
    "returnCarrierReference": "123ABC1234567",
    "brandOrderReference": "123456789",
    "eshopOrderReference": "1122334455",
    "creationTime": "2018-08-15T09:15:42.615Z",
    "returnOrderType": "ReturnsPortalReturnNormal",
    "returnOrderStatus": "None",
    "returnOrderStatusTime": "2018-08-15T09:15:42.615Z",
    "createReturnLabel": "",
    "updateReturnLabel": "",
    "refundFailedReason": "",
    "refundOrderRefund": {
      "currencyIso": "EUR",
      "total": 12.34,
      "merchandise": 12.34,
      "shipping": 12.34,
      "duty": 12.34,
      "tax": 12.34,
      "returnFee": 0,
      "refundStatus": "Pending"
    },
    "returnOrderArticles": [
      {
        "productCode": "123456",
        "productDescription": "Sweatshirt",
        "price": 12.34,
        "currencyIso": "EUR",
        "itemAccepted": true,
        "prohibitedForExportItem": true,
        "returnReason": "WrongItemShipped",
        "processReason": "Accepted",
        "returnOrderArticleRefund": {
          "refundType": "StandardFullOrderCancel",
          "total": 12.34,
          "merchandise": 12.34,
          "shipping": 12.34,
          "duty": 12.34,
          "tax": 12.34
        }
      }
    ]
  },
  "responseCode": "1"
}
```

{% endcode %}

</details>


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