> For the complete documentation index, see [llms.txt](https://developer.esw.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.esw.com/getting-started/get-started-with-esw/glossary.md). # Glossary ## A - I | Term | Description | | ----------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Access Tokens | The identifiers used for authenticating the users and enabling them to access the API and perform a pre-dertermined set of actions. | | Acquirer | The financial institute that processes the credit / debit card payments, on behalf of ESW. | | Additional Payments Methods (APM) | The payment methods offered to the shoppers apart from the conventional payment methods. For example, PayPal, Google Pay, Apple Pay, etc. | | Admin Charge | The fee charged to administer the payment process. | | Advance Return Notification (ARN) | The document that provides detailed information about a pending return. | | Advanced Shipping Notice (ASN) | The file that is provided by the retailer to ESW describing contents of the package they are sending to ESW. Without a valid ASN, a package cannot be scanned at the ESW hub. | | API Request | An API request is a request that allows you to retrieve data from a data source, or to send data. | | API Response | An API response is a message that is sent as a response you with data retrived from a data source. | | Application Program Interface (API) | An API is a set of programming code that enables data transmission between one software product and another. It also contains the terms of this data exchange. | | Auth Code | The authorisation code for the attempted payment. | | Average Order Value (AOV) | The measure of the average value of all checkout & offline orders placed over the selected period of time. This measure includes subsequently cancelled orders. | | Base Currency | The retailer’s currency, main the one in which the retailers receive their settlements. | | Base Rate | The value in which the shipping rates are displayed to the shoppers at the checkout. | | Billing Currency | Billing Currency is the Shopper’s Currency. | | Black Friday | The Friday following the Thanksgiving day every year. | | Brand Code | The code associated with the brand of a given retailer. | | Brand Order Reference | Retailer's unique reference number for the order. | | BrandName | Name of the retailer's brand. | | Broker Manifest In (BMI) | The file that is received ESW from the broker with the updated information about the packages created within the ESW platform. | | Broker Manifest Out (BMO) | The file that is sent to the retailers with information about the packages created within the ESW platform. | | Bulk Packages | The physical packages sent to the shopper in bulk. A package might contain one or more order items. A collection of multiple packages are bulk packages. | | Business Requirement Document (BRD) | The document that highlights the business need of the customers and the business owners. BRD majorly indicates the project deliverables and the requirements and outcomes associated with each process function within the business. | | Carrier | A vendor that ESW does direct business with in the movement of packages. | | Cart | The set of items that the shopper has selected before proceeding to checkout. | | Change Request/Scope Change Request | The communication to request an addition or subtraction to the scope of work that has been previously agreed upon for a given project. | | Chargeback (CB) | The process of reversal/return of the money transfer back to the payer, in a given transaction. | | Checkout | The process in which the shopper enters their delivery address and proceeds to payment. | | Checkout API | The Checkout API, also known as the Preorder API, sends the cart information as well as the shopper and retailer configuration details to the ESW Checkout system. | | Checkout API | The Checkout API, also known as the Preorder API, sends the cart information as well as the shopper and retailer configuration details to the ESW Checkout system. | | Checkout URL | Allows users to easily clone the source for the repository at the top of the page for a Fisheye repository (Ex: for an SVN repository, a user can click Checkout and copy the URL). | | Content Delivery Cloud/Network (CDN) | The geographically distributed group of servers that work together to provide fast delivery of content on the internet. CDN enables the quick transfer of assets needed for loading web content including HTML pages, javascript files, stylesheets, images, and videos. | | Currency | The currency in which the shipping rates are displayed to the shoppers at the checkout. | | Currency Exchange Rate | The currency Exchange rate could be defined as the rate at which one currency will be exchanged for another currency. It could also be defined as the value of a country’s currency in relation to any other currency. | | Customer Service Portal (CSP) | The portal for both the customer service team and the retailer to look up orders, customer information, carrier tracking information, refunds, returns, and order details. | | Customs Catalog API | The Customs Catalog API allows retailers to share their product catalog with ESW. | | CVV | The 'Card Verification Value' (CVV) number on your credit card or debit card is a 3 digit number required to verify your card while processing a payment. | | Dangerous Goods (DG) | The articles or substances that pose a risk to people, property or the environment, due to their chemical or physical properties. These products are classified as dangerous goods and are prohibited from being stored on the airplane. | | Delivery Duty Paid (DDP) | The flag to identify if the delivery duty has been paid. | | Delivery Duty Unpaid (DDU) | The flag to identify if the delivery duty has not been paid. | | Dimensions (DIM) | The measure of the length, breadth, and the height of the package being shipped. | | Distribution Center (DC) | The specialised ESW hub that manages the storage and shipping of the goods for a retailer. Retailers can send the packages to these centres from where these packages are further sent to the shoppers by ESW. | | Domain Masking | The method of hiding the actual domain name of a website from the URL field of a web browser, and overlaying that name with another desired name. | | Duty Drawback | The refund of excise or import duty paid on goods that are exported. This refund can be in part or the full amount paid by the trader against the import duty. This includes customs duty, sales tax, and any other refundable fee levied. In countries where it is applicable, ESW reclaims the taxes from the relevant customs authorities. | | Electronice Wallet (eWallet) | The software tools that enable the users to store their payment information like credit card details and bank account details. The users can then use this information to make a payment for their online orders. | | Eshop Order Reference | ESW's unique reference number for the order. | | Eshop Package Reference | ESW's unique reference number for the package. | | Estimated Delivery Date (EDD) | The date when the shopper can expect the order to arrive. However, this date is not a guranteed date and just an estimate. | | Exporter of Record (EOR) | The legal exporting body for goods that are exiting a country. EOR is usually the owner or seller of merchandise that is being exported from a given country to a destination country. | | Express Payment Methods (EPM) | The payment method where the shoppers can use the pre-existing information with a payment service provider to facilitate a faster payment. For example, shoppers can pay through PayPal Express, where the information like billing address and other details are pre-filled and the users do not need to manually re-enter the details to successfully place an order. | | File Transfer Protocol (FTP) | The standard communication protocol used for the transfer of computer files from a server to a client over a computer network. ESW shares all the files with retailers via SFTP. | | Fraud Decision | The final decision on the payment by Fraud after a challenge response is received from fraud screening. | | Functional Requirement Document (FRD) | The formal statement of an application’s functional requirements. FRD also serves the same purpose as a contract. Under this document, the developers agree to provide the capabilities specified and the client agrees to find the product satisfactory if it provides the capabilities specified in the FRD. | | FX Rate | The comparison and statement of one currency with another to show their relative values. ESW processes FX rates (foreign exchange rates) via Pricing Advisor API. | | General Data Protection Regulation (GDPR) | The regulation in EU law on data protection and privacy for all residents, citizens, and individuals of the European Union (EU) and the European Economic Area (EEA). | | GoCasual (GOCAS) | 'GOCAS' is used as a value for the 'identifier' parameter in the request. GoCasual is ESW’s internal testing tenant. | | Goods Service Tax (GST) | The value-added tax levied on most goods and services sold for domestic consumption. The business adds the GST to the price of the product, and a shopper who buys the product pays the sales price plus GST. However, it is remitted to the government by the businesses selling the goods and services. | | Google Tag Manager (GTM) | The tool that enables you you to manage and deploy marketing tags on your website or mobile app. This allows you to have a good control over your analytics and measurement tag configurations from a web-based user interface. | | Harmonized System Code (HS Code) | The standardized international system to classify globally traded products. The harmonized system code (HS Code) categorizes about 5,000 commodity groups in simple six-digit codes, broken down into 21 Harmonized System sections, 96 Harmonized System chapters, and thousands of headings. This classification highlights whether an item sold internationally is apparel, fragrance, cosmetics, etc. | | Hub | The specialised ESW centre that manages the storage and shipping of the goods for a retailer. Retailers can send the packages to these centres from where these packages are further sent to the shoppers by ESW. | | Item Sub Total | The total payable amount before the absolute total for an item in an order. This total does not include the duties, taxes, discounts, and other such payable entities. | ## J - R | Term | Description | | ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Local Acquirer | The local acquirer is a financial institution that locally processes a payment. For example, AstroPay in Chile and Mexico, and Iyzico in Turkey. | | Magento App | The Magento App extension integration allows retailers to get access to a network of 25+ global carriers, 40+ global hubs, multiple PSPs and acquirers, 40+ payment methods, 100+ currencies, multilingual checkout, and much more. | | Master Airway Bill (MAWB) | MAWB is issued by main carrier of goods on receipt of goods from a freight forwarder to deliver at destination as per agreed terms. | | Max Order Value Limit | The maximum limit of the order value for which a different shipping rate can be set per checkout total. | | Merchant ID (MID) | The ID associated with the merchant. | | Multichannel | The marketing approach with the goal of maximizing opportunities to interact with prospective customers using various channels. These channels can be email, print advertisement, retail location, website, promotional event, mobile app, SMS messaging, product’s package, or word-of-mouth. | | Omnichannel | The method in which a business offers different modes of shopping to the shoppers. The different modes can be: online, physical shop, phone, etc. | | Order | The order placed by a shopper on the ESW checkout page. An order is considered to be complete only when the payment for the order is confirmed and the order confirmation page is displayed. | | Order API | The Order API contains the POST, GET, and PUT methods that allow you to perform a variety of tasks, such as canceling full order, canceling a line item within the order, issuing replacements (full or partial), issuing order appeasements (full or partial), issue line item appeasements (full or partial), get a specific transaction for an order, update contact details on the order. | | Order Management System (OMS) | The tool that tracks orders, sales, inventory, and fulfillment as well as allows the stakeholders to manage the orders from the shoppers. | | Order Reference | The reference number associated with an order. | | Order Value | The total value of the order, including the shipping cost and duty and taxes. | | Orders | The order placed by a shopper on the ESW checkout page. An order is considered to be complete only when the payment for the order is confirmed and the order confirmation page is displayed. | | Package | The physical package sent to the shopper. A package might contain one or more order items. | | Package API | The Package API is a web API that allows you to inject package data into the ESW system and enter all details needed for the shipment and delivery of these packages, for example, package dimensions, weight information, consignee details, item details, and so on. | | Package Dimension Source | The source from where the package dimensions like length, width, and height are determined. | | Package Dimensional Weight | The measure of package dimensional weight. | | Package Dimensional Weight Unit | The unit in which the package dimensional weight is measured. | | Package Dimensions Unit | The unit in which the package dimensions are measured. | | Payment Amount | The amount paid that is the price of product, delivery cost, uplift, duty, and taxes. | | Payment Currency | Currency in which the payment is made. | | Payment Details | The payment details on the package, for example, name, phone number, email address. | | Payment Gateway | The payment gateway used for making a payment. | | Payment Method | The method used by the shopper to make a payment, for example, credit or debit card. | | Payment Service Provider | The vendors that process the shopper’s online payment via different avenues like debit cards, credit cards, bank transfers, etc. | | Pending Payments | The payments that are yet to be completed and not deemed as 'Successful'. | | Pre-Order | The point where the shopper clicks on "Checkout" button on retailer site, that is when the PreOrder payload is built and sent to ESW. This payload includes cart information as well as the shopper and retailer configuration details. | | Pricing Advisor API | ESW’s Pricing Advisor API v3.0 allows you to retrieve pricing data for countries where you want to sell your products. | | Product Code | The code number associated with the product (also known as SKU number). | | Product Detail Page (PDP) | The website page that has details about a given product. | | Product ID | The ID reference associated with the product in the catalog. This is essentially same as Product Code and SKU number. | | Purchase Order (PO) | The document generated by the buyer that authorizes a purchase transaction. When a seller accepts this document, it becomes a contract binding on both parties. This document identifies a specific seller and provides the descriptions, quantities, prices, discounts, payment terms, date of performance or shipment, and other associated terms and conditions. | | Refunded Amount | The amount that has been refunded to the shopper. | | Rest of the world (ROW) |

The countries that are not ‘Spotlight Countries’ can be grouped together under the Rest of World (ROW) category.

There are no differences in the way how country management works in either Spotlight or Rest Of the World (ROW) countries. The only difference is the way in which the countries are grouped for display and accessibility.

| | Retailer Currency | The base currency of the retailer. | | RetailerCartId | The unique order number or unique cart identifier for the retailer. | | Return Item | This refers to an individual item, purchased as part of an order, that is being returned. This is generally what the retailers will want visibility on. | | Return label | It is a label attached to the package being returned by the shopper in order to facilitate the reverse logistic (from shopper to retailer). | | Returned Order (RO) | The process where a shopper returns an order to the retailer and in turn receives a refund in the original form of payment, exchange for another item, or a store credit. | | Returns API | ESW’s Returns API v2.0 allows retailers to retrieve an order from the database and check whether it is eligible for a return, create a return order and optionally, request a return label, update an existing return order, retrieve return information, and create returns for orders/packages that could not be delivered to the shopper. | | Returns Report | The report that enlists the details of the returned sales. This report helps in understanding why clients are unhappy with their purchases by analysing the reasons for their returns. | | RFM Analysis |

RFM analysis allows you to segment customers by the frequency and value of purchases and identify those customers who spend the most money.

According to these metrics, it is possible to divide your customers into groups to understand which customers buy lots of things frequently, who buys few things but frequently, and who haven’t bought anything for a long time.

As a rule, only a small percentage of customers respond to general promotional offers. RFM is an excellent segmentation method for predicting customer responses, improving interactions, and increasing profits. RFM uses customer behavior data to determine how to work with each customer group.

| ## S - Z | Term | Description | | ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Salesforce Commerce Cloud (SFCC) |

The highly scalable, cloud-based software-as-a-service (SaaS) ecommerce solution that offers the features and functionality to provide a highly optimised ecommerce experience.

SFCC provides a rich set of capabilities, including marketing, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence, for supplementing the shopping experiences.

| | Salesforce Commerce Cloud (SFCC) App | The Salesforce Commerce Cloud (SFCC) - ESW cartridge allows you to integrate with the ESW services, such as hosted checkout, local payment methods, and international logistics network. | | Scope of Work (SOW) | The document that provides information on the technical and service deliverables that are to be provided by ESW to the retailer in order to provide a localized shopping experience to retailer’s international shoppers. Once approved by the retailer, this document is used by ESW to configure the platform and implement the agreed functionalities. | | Service Level Agreement (SLA) | The initial service level agreed by the retailer to ship the package once the order is placed. This usually falls into either a standard or express category. | | Service Type | Postal service. | | Service-level Agreement (SLA) | The initial service level agreed by the retailer to ship the package once the order is placed. This usually falls into either a standard or express category. | | Shipping Methods | Various methods using which a package is shipped to the shoppers. For example, by post, express, standard, etc. | | Shopify App | The ESW-Shopify app is an app developed by ESW for retailers using Shopify as their eCommerce platform. The app extends a retailer’s current market reach by allowing them to integrate with ESW's optimized services, such as FX rates, hosted checkout with local payment options, and international logistics network. The ESW-Shopify app supports all versions of Shopify - Basic, Standard, Advanced, and Plus. | | Shopper | The individual who makes a purchase via a retailer’s website and makes a payment for the purchase to receive the order. | | Shopper Service Level 1 | The level 1 Shopper Service entails ESW Shopper Service team responding directly to “post checkout” shopper queries. These typically relate to Tracking queries and Return/refund query. | | Shopper Service Level 2 | The level 2 Shopper Service entails ESW Shopper Service team responding directly to “post checkout” retailer queries. The retailer CS team interact directly with the shopper, and escalate queries when required, to the ESW team. Responses from ESW CS team will respond directly to the retailer CS team. These typically relate to Tracking queries and Return/refund query. | | Spotlight countries |

Spotlight countries are your top countries that are displayed on the ESW Service Portal’s country management screen for quick access. You can spotlight a country that you are looking to grow into for quicker access to its configurations.

There are no differences in the way how country management works in either Spotlight or Rest Of the World (ROW) countries. The only difference is the way in which the countries are grouped for display and accessibility.

| | Standard Operating Procedure (SOP) | The written, step-by-step instructions that describe how to perform a routine activity; in this case engaging with ESW. Standard operating procedures help in maintaining safety and efficiency for the individual departments that come together to form an organization. | | Stock-Keeping Unit (SKU) | The stock keeping unit is a unique product in a retailer’s catalog. | | Sub Total | The total payable amount before the absolute total for the order. This total does not include the duties, taxes, discounts, and other such payable entities. | | Tenant Code | The six-digit code associated with the tenant. | | Total Orphan Payments | The payments which have been successfully completed but do not have an order linked to them. | | Tracking information |

The information that consists of the details around the events occurring during the transit and receipt of the return package from the shopper to you.

The tracking info you see on ESW Service Portal will mainly consist of the following details:

| | Undeliverable | The package that a carrier has attempted last mile delivery but was unsuccessful for whatever reason. | | Unsettled Amount | The total amount that has not been claimed by the retailer and is no more on hold. | | Value Added Tax (VAT) | The tax placed on a product whenever value is added at each stage of the supply chain, from production to the point of sale. This tax is based around taxpayer's consumption of the goods. | | Weight | Total weight of the order package. | | Weight Unit | The unit in which the weight of the package is measured. | | Zone | The dedicated set of regions from where orders are placed and that is reported to the retailers by ESW. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://developer.esw.com/getting-started/get-started-with-esw/glossary.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.