> For the complete documentation index, see [llms.txt](https://developer.esw.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.esw.com/getting-started/get-started-with-esw/finance-and-settlement/settlement-and-billing/reconciliation-process.md).

# Reconciliation Process

### Overview

* ESW generates a settlement report via email or SFTP, this includes all transaction types, Sales, Returns & Refunds. This is in line with the agreed settlement period (eg weekly, fortnightly, monthly).
* ESW will send an invoice for checkout & shipping fees as per the settlement report.
* ESW will process the payment net of ESW Checkout fee and Shipping fee within two business days of the settlement period.

Sales are included based off Shipping notification received by ESW. Returns are included once scanned and accepted into the Returns Centre. Refunds/Appeasements are included once they are approved.

<div data-with-frame="true"><figure><img src="/files/SviOE7VKDzM8L3AULgec" alt=""><figcaption></figcaption></figure></div>

### Finance Process

* ESW acts as the Merchant of Record (MOR), completing sales and issuing refunds directly to the end shopper.
* ESW sends the order confirmation to the shopper, using the retailer’s branding.

### ESW Reconciliation & Net Settlement Process

How it works

{% stepper %}
{% step %}
**Settlement report**

ESW generates a settlement report via **email or SFTP** covering all transaction types: **Sales, Returns, and Refunds**.

{% hint style="info" %}
Reports follow the **agreed settlement period** — weekly, fortnightly, or monthly.
{% endhint %}
{% endstep %}

{% step %}
**Invoice issuance**

ESW issues an **invoice for Checkout and Shipping fees** based on the settlement report.
{% endstep %}

{% step %}
**Net payment timeline**

ESW remits **net payment (after Checkout & Shipping fees)** within **two business days** of the settlement period.
{% endstep %}
{% endstepper %}

{% hint style="info" icon="truck-fast" %}

## Inclusion rules

* **Sales:** Included upon **Shipping Notification** received by ESW.
* **Returns:** Included once **scanned and accepted into the Returns Centre**.
* **Refunds/Appeasements:** Included **once approved**.
  {% endhint %}


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