> For the complete documentation index, see [llms.txt](https://developer.esw.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.esw.com/getting-started/get-started-with-esw/faqs.md).

# FAQs

<details>

<summary>What is GoCasual?</summary>

GoCasual is ESW’s test tenant. Use it to test before your production tenant is ready.

</details>

<details>

<summary>When do GoCasual credentials expire, and how do I renew them?</summary>

GoCasual credentials expire annually.

To request new credentials, submit a request on the ESW integration form: <https://www.eshopworld.com/integration/>

</details>

<details>

<summary>Can I store the ESW Checkout redirect URL and reuse it if the shopper returns?</summary>

Do not store and reuse the redirect URL.

Create a new Checkout session when the cart changes. Each PreOrder request represents a snapshot of the cart at that time. If the cart changes, a previously generated redirect URL may not show the latest items.

</details>

<details>

<summary>How do you handle “orphan orders” when shoppers restart checkout?</summary>

Each time a shopper starts checkout, ESW creates a **PreOrder**.

A PreOrder becomes an **Order** only after payment succeeds. Unpaid PreOrders do not convert into Orders.

</details>

<details>

<summary>If there is a shipping discount, will there be a promo/voucher code in the request?</summary>

The promo/voucher field is optional.

Send a promo/voucher code only when the shopper enters one. Whether it displays at Checkout depends on your Checkout display configuration.

</details>

<details>

<summary>Can I use <code>customerID</code> as <code>registeredProfileID</code>?</summary>

Yes. If you do not have a separate registered profile identifier, you can reuse `customerID`.

</details>


---

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