FAQs

Some frequently asked questions.

What is GoCasual?

GoCasual is ESW’s test tenant. Use it to test before your production tenant is ready.

When do GoCasual credentials expire, and how do I renew them?

GoCasual credentials expire annually.

To request new credentials, submit a request on the ESW integration form: https://www.eshopworld.com/integration/

Can I store the ESW Checkout redirect URL and reuse it if the shopper returns?

Do not store and reuse the redirect URL.

Create a new Checkout session when the cart changes. Each PreOrder request represents a snapshot of the cart at that time. If the cart changes, a previously generated redirect URL may not show the latest items.

How do you handle “orphan orders” when shoppers restart checkout?

Each time a shopper starts checkout, ESW creates a PreOrder.

A PreOrder becomes an Order only after payment succeeds. Unpaid PreOrders do not convert into Orders.

If there is a shipping discount, will there be a promo/voucher code in the request?

The promo/voucher field is optional.

Send a promo/voucher code only when the shopper enters one. Whether it displays at Checkout depends on your Checkout display configuration.

Can I use customerID as registeredProfileID?

Yes. If you do not have a separate registered profile identifier, you can reuse customerID.